Privacy Policy

A legal disclaimer

Privacy Policy

Our Shepherd Transport Inc.
Effective Date: April 2, 2026

1. Introduction

Our Shepherd Transport Inc. (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, families, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

Our Shepherd Transport Inc. provides transportation services in Highlands County, Florida.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name
Phone number
Email address
Home address
Emergency contact information
Identification details (when required for transport services)

b. Client/Service Information

Transportation details (pickup/drop-off locations, schedules)
Special instructions or service needs
Medical or support-related information provided voluntarily for safe transport

c. Website Usage Information

IP address
Browser type
Pages visited
Date and time of visits

3. How We Use Your Information

We use the information collected to:

Provide and coordinate transportation services
Communicate with clients, caregivers, and authorized contacts
Ensure safety and proper service delivery
Maintain records required for business and legal purposes
Improve our website and services
Respond to inquiries and customer support requests

4. Sharing of Information

We do not sell or rent your personal information.

We may share information only when necessary with:

Authorized employees or contractors
Medical providers or caregivers (when required for service coordination)
Government agencies or legal entities when required by law
Third-party service providers assisting with business operations (e.g., scheduling systems)

All shared information is limited to what is necessary.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Your Privacy Rights

You have the right to:

Request access to your personal information
Request corrections to inaccurate information
Request deletion of your information (where legally permissible)
Withdraw consent for certain uses of your information

To make a request, please contact us using the information below.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can modify your browser settings to decline cookies if preferred.

8. Children’s Privacy

Our services may involve transporting minors; however, we only collect information about minors with the consent of a parent, guardian, or authorized agency.

We do not knowingly collect personal information from children through our website without proper authorization.

9. Retention of Information

We retain personal information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Our Shepherd Transport Inc.
Highlands County, Florida
Phone: (863) 471-1870
Email: operations@ourshepherdtransport.com

12. Consent

By using our services or website, you consent to the terms of this Privacy Policy.